The 4-Step AI Playbook for Telcos to Modernize Legacy Billing Systems
Naresh Babu
In today’s hypercompetitive telecom market, legacy systems are quietly eroding customer trust, increasing support costs, and making innovation a challenging uphill battle. There’s a hard pill that North American telecoms have to swallow: your billing platforms and support systems might be functioning, but they’re failing the modern customer. The answer isn’t a rip-and-replace. It’s augmentation: injecting AI into high-friction areas like bill explanation, using what you already have. In this practical guide, Naresh Babu, AI Technology Leader and Digital Transformation Specialist, outlines a low-risk approach to introducing Gen AI into legacy environments, not in five years, but in a year from now, and helping telecom leaders identify the right use case, approach, and transformation partner.
