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Design-Ops

Design Ops Series: Improved Designer and Stakeholder Collaboration

Haseeb Danyal

As with any project, a lot goes into not just designing and developing UI designs, but getting them approved by all stakeholders as well. If there’s any hope to reduce the time lags and frustration that this whole process can create for designers, it’s in DesignOps, which not only improves collaboration between designer and stakeholders, but also makes the whole experience frictionless.

Customer-expectations

How Financial Institutions Can Exceed Customer Expectations

Danysh Hashmi

Customer expectations are always changing; however, digital has not only accelerated the rate of that change but elevated those expectations. Needless to say, this has caused challenges for business, with financial institutions being particularly hard hit.

Product-Development

Product Roadmapping: For Agile Planning & Product Development

Vikram Mahajan

Product development can be a long and arduous part of agile planning, but a product development roadmap can make this journey easier. This article details how a roadmap can help align your vision with the efforts of your team members and the expectations of stakeholders. Find out why roadmapping is crucial for a product development process, and how it can help you achieve that final product.
Remote-Collaboration

Remote Collaboration For Successful Innovation

Zainub Qureshi

In the transition from in-person meetings to virtual workspaces, the desire for maintaining human interactions has only increased. To accommodate this, workspaces have found themselves constantly innovating for new and improved ways to mirror office collaborations and organizational teamwork into the digital world.

Service-Design

Service Design: Improve and Evolve Experiences

Uzair Sukhera

As the world reimagines what the “new normal” will be, Service Design will play a critical role in improving experiences, streamlining customer journeys, and designing interactions that benefit both the user and business.

Appium

3 Things Every Appium Developer Should Do For Mobile App Testing

Ragavan Balasubramaniam

Whether talking about native, mobile web, or hybrid applications and regardless if your project is iOS or Android, Appium is the most popular open-source framework for mobile application testing – and it’s easy to see why. And because of that, we’re going to talk about something else. Everyone knows that Appium is great, but what […]
Digital-Economy

Customer Experience in the Digital Economy

Mudassar Malik

Pursuit of optimal customer experience is driving digital transformation and Digital Economy initiatives; with technology allowing customers to be in direct control of their interactions with businesses. From the ease of multi-channel digital connectivity to immediacy in service, the customers are demanding seamless and hyper-personalized experiences that embody simplicity, Do-it-Yourself, and social. Hyperconnectivity is growing […]
customer-experience

22 Quotes on Customer Experience from the Top Brands in Canada

Chris Russo

Let’s play a game. How many brands do you think I experience in a typical day? Shall we find out? It’s 6:55 AM and I’m awoken by the sounds of Lovely Day, by Bill Withers. A smile inevitably crosses my face as the tempo rises, that is, until I hear my girlfriend yell, “OK Google, STOP!” […]
gamification

PRO-Gamification: Defining the Future of Retail Experiences

Mahmood Qasmi

Brandy, a Generation-Z consumer, comes across an Instagram “like” by her friend for a featured dress. She likes the garment and is interested in purchasing it in a different colour. She decides to go online and compare prices, and while browsing, she is prompted to download the retailers’ app, which would result in a 10% […]
design thinking

Design Thinking – Technologies Come and Go but Experiences Last

Jahan Ali

I love technology; so much so, that I have made a career out of it. I see its potential, and I see it as the answer to many questions and problems that we as a society face. Technology is not meant to complicate our life; rather simplify it, streamline it, and enable us to do […]
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